April 15 2026 IEX Production Release

New features:

• Ability to turn off user budget usage per organization
  • A new toggle is available on the organization form to control whether budgets are used. When turned off, all budget-related display is hidden across the portal for that org and the logic for budget counting is not used.
• State/Province required for Canadian addresses
  • The State/Province field is now required for all Canadian addresses across the portal and claim pages
• Bulk address upload template updated
  • The column order in the CSV template has been rearranged. Email and phone fields are no longer required for CSV upload validation.

Improvements:

• Clear search button – a clear button has been added to search fields on Reports, One Links, Users, Inventory, and Address Book tables
• File name search in image upload modal – you can now search images by file name when uploading images on inventory items
• Address field layout on the Organization form has been standardized for consistency
• Dept admins with a set department can now see shared One Link sends
• Fixed font size for placeholders in Description, Template text, and Internal Notes fields
• and other improvements

Bug fixes:

• Full name search now works correctly on the Users page
• Stock warning no longer appears for digital items during send creation
• Reset password email is no longer sent to inactive users.
  • User authentication status now syncs with account status during user creation, deletion, and restoration

March 23 2026 IEX Production Release – Resource Center Widget

• Resource Center widget is now live on the portal
  • A new widget is available on every page across IEX, accessible to all users
  • Includes links to the Help Center, the YouTube IEX Academy playlist, AI Chat, and the ability to submit feedback directly to our service desk
• Internal notes can now be added and edited after a send is created
• Removed the restriction that prevented editing a domain for One Link because of redemption limit
• Added placeholder images and loaders across several areas for a more consistent loading experience

February 12 2026 IEX Production Release

What’s new:

• Additional color option for portal customization
  • Previously, the same accent color was used for both the sidebar and the portal. Since the sidebar supports a fully customizable color palette but the portal always has a light background, this sometimes created readability issues — a color that looked great in the sidebar didn’t always work well in the portal.
  • With this update, portal active elements now have a separate color setting, giving more flexibility to create an accessible and consistent color palette.

February 9 2026 IEX Production Release

• Recipients now receive an order confirmation email after submitting their response via a claim link. The email confirms that we’ve received their details and that the order is being processed.

January 26 2026 IEX Production Release

• Send sidebar updates – elements reorganized for easier navigation and more visible error states per item;
• Item quantity can now be adjusted directly in the custom send list (using +/- buttons or by typing a value), with further adjustments available in the sidebar details;
• Inventory management access removed for the Distributor role (now view-only);
• Added a “Created by” column to the Delivery Reports CSV export;

January 13 2026 IEX Production Release

• Updated home page and sidebar navigation to improve accessibility and usability
  • Sidebar can now be pinned open or collapsed
  • Main content is no longer overlaid when the sidebar is open
  • Updated home page view
• Added the ability to bulk upload addresses to the Address Book via CSV
  • Users can now add addresses by uploading a CSV directly from the UI. After selecting this option, a modal guides users through uploading the file and mapping CSV columns to the required address fields. The data is then automatically validated, allowing users to fix errors or remove unnecessary records before proceeding. Once all data is valid, the addresses are uploaded to the portal and are ready for use.
  • Note: Address uniqueness is not validated – please avoid uploading duplicate addresses
• Delivery Reports and One Link Sends can now be filtered by campaign and inventory
• General bug fixes and UI improvements

December 17 2025 IEX Production Release

• Introduced Inventory list view – now available under Management (not yet available in flows)
• One Link Enhancements
  • Active filter now applied by default in One Link Manager
  • One Link status now visible in grid view
  • Added View and Copy actions to One Link table on hover on the title
• Filter & Navigation Improvements
  • The Department Filter with multi-select support has been added to Delivery Reports, One Links, and Users.
  • Added pagination controls to list/grid views, allowing you to customize rows shown per page
• Bug Fixes
  • Resolved issue where One Link summary screen wouldn’t open on mobile (GitHub reported)
  • Fixed Year selector functionality in “On Hold” date picker during send creation

November 17 2025 IEX Production Release

What’s New:

• Tax Code Requirement for Specific Countries
  • When a recipient selects Mexico, Brazil, South Korea, or China on the claim link, they’ll now be prompted to enter their tax code
  • This information is automatically passed to all shipping software as part of the internal note.
    • Any existing internal note content remains intact, the tax info is simply added to the field.
• Delivery Report Enhancements
  • When hovering over an Order ID, users now see a hint explaining that clicking the ID opens the order.
  • To copy the order number, users can hover over the copy button and click it.
  • We’ve also added a “View” button alongside other actions;
• HubSpot Application Update
  • Removed the requirement to select a deal before creating a send.
• Various small fixes and stability improvements.

October 13 2025 IEX Production Release – One Link List & UX Improvements

What’s new:

• One Link List View
  • Added a new list view to the One Links Manager. Grid view is still available, so you can easily switch between them.
  • Both active and inactive One Links are shown in the same view; use the filters at the top of the page to filter your list.
  • Customize your column visibility in the table settings.
  • To view One Link details, you can:
    • Double-click the row
    • Use the 3-dot menu → View
    • Or right-click → View
  • Streamlined One Link deactivation workflow for smoother management.
• Delivery Report Updates
  • Hover over a send’s status to view days in status.
• Additional UX Enhancements
  • Added a tooltip for the Internal Notes field.
  • Campaign List now updates immediately after edits – no page reload needed.
• Bug fixes

October 6 2025 IEX Production Release: UX Improvements

What’s inside:

• New Hire Automated Campaign –  Sends are now scheduled for an employee’s actual Start Date instead of one week prior.
• One Link Campaign Editing – It’s now possible to change a single campaign, while still retaining all existing options such as editing items for already added campaigns and converting one link to Pick Your Gift (PYG).
• Backorder terminology – All mentions of Pre-order are now updated to Backorder across the portal.
• Distributor role setup – Added a search bar for the organization dropdown.
• Address Book – Added an optional Company Name field.
• Delivery Reports – Sends now display a Pick Your Gift label for quick identification.
• Bug fixes

September 4 2025 IEX Production Release: UX Improvements

What’s New

• One Link Expiration Controls Update
  • Set an expiration date, time, and timezone when creating or editing a One Link.
  • You can also remove expiration settings in the One Link Manager.
  • Expiration is displayed according to each user’s timezone. Example: If a send expires on June 11, 6:00 PM EEST, a CST user will see June 11, 9:00 PM CST in their view.
• Campaign Item Update
  • Changes to campaign items now apply to all non-submitted sends and One Links.
  • Example: If you update an item in an active campaign, that update will apply to all unclaimed sends and future sends from that campaign.
  • Note: These changes do not affect already processed sends.
• Tracking links can now be opened in a new tab directly from the delivery report list.
• Standardised all wording to “Claim link/page” instead of “Delayed shipping link/page” across portal.
• Removed Sender’s Name and Company from the default Claim Link template.
  • These tags can still be added via campaign or organization settings.
• The send On Hold date must now be at least one day in the future (today’s date is no longer allowed).

 August 14 2025 IEX Production Release: Delivery Reports Grid View Improvements

What’s New

• Refreshed Delivery Reports Grid View:
  • Updated order card layout with consolidated key details:

• Copyable order number
• Campaign name
• Sender, receiver, and creator info
• Created & expiration dates

• Business reason and notes (if provided)
• Default actions: View and Copy claim link
• Ability to Cancel or Delete sends directly from Delivery Reports both views via action button
• Action visibility follows existing rules – only available to the right users and orders in right statuses.
• Send Manager Menu Removal
• “Send Manager” menu item removed — its only functions (delete/cancel) are now available in Delivery Reports.
• Bulk Send CSV Updates

• Removed CRM-related fields from file upload.
• Updated example file and added an in-flow banner to help prevent errors

August 11 2025 IEX Production Release: Updated Delivery Reports List View

Delivery Reports Enhancements

• New list view available alongside the existing grid view (toggle anytime).
• Default columns include:
  • Order number, Campaign name, Send type (single, bulk, one link, etc), Sender, Receiver, Shipment ID, and Tracking info.
• You can also customize columns shown on the view using the menu on the right. Column selections persist locally per browser.
• Filters & Search
  • Filters now simplified into 3 categories: Send type, Department, Dates.
  • Search supports: Order number, Sender, Receiver, Creator, Campaign name.
• Interaction Improvements
  • Copy-on-hover: Instantly copy fields like Order number, Claim link, Tracking URL.
  • Quick Actions:
    • Double-click a row to open the summary view.
    • Right-click or use the three-dot menu for additional options.
• Cancel/Delete Support
  • Cancel or delete sends directly from Delivery reports via actions menu on each row. No need to navigate to Send Manager.
  •  Action button visibility and availability remain consistent with Send Manager logic — only accessible to appropriate users and sends in the relevant statuses.

July 3 2025 IEX Portal Production Release

What’s new:

• Claim Link & Address Bar: You can now safely copy and share claim links directly from your browser’s address bar.
  • However, we still recommend copying the link from the email or the corresponding section in the IEX Portal for accuracy.
• Direct Send Fix: Fixed an issue where users couldn’t proceed with manually entered recipient info (not pulled from CRM).
• Simple users can now edit the expiration date on their own sends.
• Minor UI update to the business reason editing feature.

June 27th 2025 – One link activation and new user list view

One Link Activation

• You can now activate previously inactive One Links by clicking the new ‘Activate’ button.

User list view

• INew list view option for the Users page, alongside the existing grid view.

• The grid view remains accessible, and you can switch between views at any time based on your preference.

June 10 2025 – Expiration Date, Time & Timezone Support (Single & Bulk Sends)

• You can now set expiration date, time, and timezone for single and bulk sends in create and edit flows.
• Default expiration setting is: +60 days from the moment of send creation.
• Time is set to 23:59:59 in the user’s browser-detected timezone.
• You can manually select date, time or timezone in the send settings
• The minimum expiration that can be set is 1 hour from the current time.
• Expiration shown in Delivery Reports is converted to your local timezone.
• Example: If a send is set to expire on June 11 at 6:00 PM EST, a user in CST will see the expiration time as June 11 at 9:00 AM CST in their report.

June 2nd 2025 – One Link Editing Capabilities (Ongoing update)

Previously, One Link could not be edited after setup, meaning any mistakes required users to start over. With the first set of editing capabilities now live, users can make updates without restarting the process.

Users can now edit the following fields after creating a One Link:

• Summary Details: Title, expiration date, and sender
• Additional Fields: On-hold date, business reason, and internal notes
• Additional Fields: Edit on-hold date, business reason, internal notes
• Shipping: Select shipping options and choose from address book records
• Confirmed Sends: Update this section and add a download option for the send report
• Security Settings: Manage password, domains, and redemption limits

May 26 2025

• You can now set a custom box image per campaign for claim links.
  • For best results, use square images.
  • The uploaded image will replace the default across all steps of the claim page.
• One Link Enhancements
  • Prevent setting the redemption limit equal to the number of confirmed sends.
  • You can now edit 2FA settings for already created One Links:
    • Toggle 2FA on/off.
    • Manage the recipients list.
• You can now turn off the tracking email for recipients across all send flows.
  • By default, recipients receive an email with a tracking link when the order ships.
  • If checked, no email will be sent to the recipient at the shipping stage.
• Improved Multi-Tab Handling
  • This update primarily affects super admins and distributors.
  • Previously, opening multiple portal tabs in the same browser could lead to data inconsistencies, especially when switching organizations.
  • Now, if a change is made in one tab, other open tabs will prompt the user to confirm a context switch.
• Simple users can now edit the business reason for their own sends.

May 12 2025

• You can now download Campaign Reports listing the inventory included in each campaign.
  • Available to Super admins, Distributors, and Organization admins.
  • Available to super admin, distributor and organization admin;
  • MSKU items are currently listed as such in the report.  An enhancement to break them down into individual SKUs is logged.
• Webhook updates to create send now supports the following settings:
  • Whether the sender should receive emails
  • Whether the receiver should receive emails
  • Expiration and On Hold date
• Minor UI bug fixes

April 17 2025

• One Link Edit – Security Settings: You can now add, change, or disable the following for already created One Links:
  • Redemption limits
  • Password protection
  • Allowed domains
• Note: Users can’t enable both 2FA and domain restrictions at the same time. If a user tries to edit a One Link with 2FA enabled and add domains, they’ll see a confirmation message asking if they want to turn off 2FA — with an option to revert the change.

April 12 2025

• One Link Management – Confirmed Sends Table Enhancements
  • Added order status and submitted date columns
  • Additonally, you can now search by recipient name, email, or order ID and choose how many rows to display on the page
• You can now download a report of confirmed sends on One Link
  • Campaign and product reports are available (same format as delivery reports)
• Tracking details per order are now shown as separate fields: tracking number and courier, along with Tracking URL (if URL is available)

April 8 2025

• One Link Management – Confirmed Sends Table Enhancements
  • Added order status and submitted date columns
  • Additionally, you can now search by recipient name, email, or order ID and choose how many rows to display on the page
• You can now download a report of confirmed sends on One Link
  • Campaign and product reports are available (same format as delivery reports)
• Tracking details per order are now shown as separate fields: tracking number and courier, along with Tracking URL (if URL is available)

March 26 2025

• One Link Editing: You can now update shipping information for existing One Links.
  • Editing is available to all One Links within the organization.
  • Address changes will only affect sends created after the update is made to a One Link.
• Zip Code Validation: We’ve added validation to zip code fields in both the portal and claim link to ensure only valid zip codes are accepted.
• Tracking URL Update: We’ve removed the fallback scenario that defaulted to USPS when no carrier was provided by the shipping service or we couldn’t match it with the ones existing in the portal.
  • The tracking email will still be sent but without a tracking link or button.
  • Next, we’ll add two separate fields in the send summary for tracking number and carrier, allowing for manual tracking.

March 2025– Updated One Link Summary layout on management

Redesigned the layout and visual style of the One Link Summary under the One Link Management feature.

Mar 4 2025 – Multiple domain support for One Link email domain limiting

When creating a One Link, you can now limit multiple domains instead of just a single domain.

February 26 2025 – One Link naming

Ability to add a title to One Link for easier reference within the portal. It is the first step in a series of planned updates to enhance One Link management.

February 4th 2025 – One Link naming

– February 20th – Address Book for IEX Portal flows

This feature allows users to define a list of pre-approved delivery addresses and set specific shipping options per send. Recipients can then select from the predefined addresses.

January 15 2025 – Low Inventory Threshold

You can now enable setting a low inventory threshold for each item you have in inventory. When the inventory count reaches the specified threshold, the item will be flagged in low inventory notifications (portal popup, email).

December 17th, 2024 – Delivery Report – Product Breakdown

A new type of delivery report that provides users with a detailed product breakdown for each send.

November 25th, 2024 – Address book + Shipping option setting for campaigns and One Links.

Ability to manage addresses in the address book per organization. Updated shipping options view, added ability to set default shipping settings per campaign, updated one link flow, updated delayed shipping page with ability for the recipient to select from different options.

November 11th, 2024 – Filter by Fulfillment Center for campaigns

Ability to filter campaigns by fulfillment center in the campaigns list and send flows.